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IVR & TELECOM SOLUTIONS

A client’s needs have to be addressed in a timely manner. As your business grows, you will encounter a lot of questions, concerns, reviews, comments, and investigations about products and services offered by your company. It can be a costly and time-consuming affair hiring manpower to handle such feedback. Our efficient IVR & Telecom Solutions can handle these queries and more, without incurring labour costs.

Interactive Voice Response

Interactive Voice Response (IVR) allows customers to interact with a company’s host system via telephone keypad or speech recognition. This will filter and lessen the call duration as they will be following IVR direction and will connect to the department they are looking for.

Cloud based IVR solutions are specially designed for enterprises seeking caller self-service without the capital resource investment. Our IVR solution is powered by the Holly Voice Platform and Genesis Voice Platform, and is very secure and reliable.

Click To Connect

Click to Connect is a cloud based voice engagement system for lead generation, sales, and tech and customer support.

Virtual Reception – Get Landline No w/o Physical Presence

  • Incoming calls are forwarded to your mobile or landline numbers anywhere globally.
  • Professional welcome message in multiple languages.
  • Virtual Reception can be up and running in 72 hours.
  • Never busy, always available.
  • Capable of recording live calls.

Paperless Fax Solution

  • All Fax received will be forwarded to email addresses assigned by you.
  • Fax can be sent from anywhere, just like an email.

Missed Call Solution

Our Missed Call Solution will help you in engaging with your customers. They just have to give you a missed call and we will forward that information to you. This service gives more potential for lead generation, voting, contests, polls, feedbacks, customer mobile verification, and managing opt-ins and opt-outs.

Interactive Voice Application

We build customized IVR application for any business looking at their requirement.